Return Policy
Return & Refund Policy
At Office Sign Company, our mission is to deliver the highest quality office signs and full-color name plates to enhance your workplace or entryway. Every product is crafted with your satisfaction in mind.
Quality Assurance
All signs are carefully inspected by our Quality Control Team before leaving our facility. However, in the rare event your sign arrives damaged or defective, please notify us within 14 days of receiving your order by:
- Emailing us at service@officesigncompany.com
- Calling 701-526-3835
We will either:
- Reproduce the product as originally ordered, and ship it at no cost
OR
- Provide a full refund, if preferred and reported within 14 days of receipt
Returns & Exchanges
Custom Products:
- Not eligible for return, refund, or exchange unless defective or damaged
- Errors made by customers (e.g., typos in personalization) are not eligible for return, refund, or replacement
Stock vs. Custom Items
For our purposes, a stock item refers to products that are standard and reusable without any customer-specific customization—typically items like frames, brackets, or select printed signs such as Trash/Recycling signs.
Any sign that includes specific text, colors, logos, or fonts is considered custom and generally cannot be reused, even if it resembles a standard format. Variations in font, layout, or message make them unique to the customer and therefore non-returnable.
Return & Refund Policy
Stock Items (non-custom):
- Can be returned within 14 days of purchase
- Must be unused and in original condition
- Subject to a 25% restocking fee
- Customer is responsible for return shipping costs
Cancellation & Production Changes
- Orders cannot be changed or canceled once production begins
- If you need to change or cancel an order, please contact us immediately
Refused & Undeliverable Shipments
- Refused or undeliverable shipments will result in additional shipping charges (as we are charged by FedEx and other couriers)
Warranty Policy
Office Sign Company does not offer product warranties, unless explicitly stated in a product listing.
While we stand by the quality and durability of our products, we cannot guarantee performance due to:
- Environmental exposure (sun, weather, humidity, proximity to ocean)
Return & Refund Policy
- Human interaction, misuse, or wear over time
- Warranties and refunds will not be granted for vinyl graphics installed by outside individuals or companies. If installation services are not handled by Office Sign Company, it is the responsibility of the customer to ensure that vinyl graphics are properly installed.
Still, we are committed to your satisfaction. If you have concerns, please contact us and we'll do our best to help.
Final Note
We sincerely appreciate your business. Without great customers like you, we wouldn't be here. Thank you for trusting Office Sign Company to enhance your offices, buildings, and homes with our signage. We look forward to serving you again!