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    About Office Sign Company          

ABOUT OFFICE SIGN COMPANY

Office Sign Company is one of the premier e-commerce companies in Fargo, North Dakota, specializing in a variety of sign products and personalized goods. We pride ourselves on our service and quality craftsmanship, offering a product that we truly believe is unique and functional. We're nothing without our customers, and so we aim to provide our clients an unparalleled shopping experience. Additionally, we strive to keep American manufacturing alive by creating jobs, driving creativity and collaboration, and building strong and trusted relationships with our customers, vendors, and the local community of Fargo-Moorhead. It is our desire to make Office Sign Company one of the most sought-after employers in the area, and we take pride in the benefits and culture that we offer to our employees. The Fargo Moorhead West Fargo Chamber of Commerce recognized Office Sign Company as the 2015 Winner of the "Small Business of the Year" Award, and a 2016 Finalist for the "Young Professional's Best Place to Work" Award. We anticipate even more successes in the years to come, and would love to have you join the team!
Check out this article written by the FMWF Chamber of Commerce on our company

BENEFITS

  • Medical Insurance - Company pays 50% of employee premium (excludes dependents) - Eligible on 1st of month after 60 days of employment
  • Dental Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Vision Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Short-term disability Insurance - Company pays 100% of employee premium - Eligible on 1st of month after 1 year of employment
  • Choice Financial HSA account - Employee funded - Eligible on 1st of month after 60 days of employment (if taking medical through Office Sign Company)
  • Employees may also enroll in a variety of supplemental insurance plans through Aflac; i.e. longterm disability, hospitalization, life, etc. Employees are responsible for 100% of the premiums, although the premiums may be deducted on a pre-tax basis.
  • A generous PTO (Paid Time Off) program.
  • After 90 days, employees are eligible to enroll in a Simple IRA through Bell State Bank and Trust.
  • Office Sign Company will match up to 3% of an employee's contribution.
  • Great company culture, and being part of the Office Sign Company family!
         Benefits at Office Sign Company

APPLICATION INSTRUCTIONS

Along with your resume, please include a cover letter and a list of three professional references:


APPLY HERE!





CUSTOMER SUCCESS MANAGER

We seek to hire a positive, energetic, and self-motivated customer service representative to talk about signs! This includes assisting customers via phone, chat, e-mail, and face to face, and various other duties.

POSITION TITLE

Customer Success Manager

TYPE

Full-time

SALARY / WAGES

  Starting wage is DOE









PRIMARY RESPONSIBILITIES

  • Be the face and voice of Office Sign Company.
  • Answer the phone within 2 rings with the determination of making this the customer's best day ever.
  • Answer and support all customer questions and product inquiries.
  • Assist customers with placing orders.
  • Capable of multi-tasking in a fast-paced environment.
  • Constantly deliver value to our customers through every interaction.
  • Increase the chance our customer will be 100% satisfied in their use of our product by being proactive & having a strong attention to detail.
  • Ensure all customers achieve their desired outcome through their interactions with the company.
  • Learn about our products, and become knowledgeable on all of our products & manufacturing processes.
  • Become your customer's best friend by creating custom solutions.
  • Turn customer complaints into a positive experience.
  • Consistently work towards common goals of the Service team.
  • Deliver results under pressure, work independently, and take ownership of assigned tasks.
  • Bring an Innovative approach to help us be the best sign company in the world.

SECONDARY RESPONSIBILITIES

  • Cross-training in sublimation, vinyl, engraving and assembly departments in order to assist our production team during busy seasons.
  • Take Initiative to go above & beyond the job description for the betterment of the company.
  • See challenges as an opportunity for a learning experience.
  • Uphold a value of Service, putting others before themselves through interactions with co-workers, customers, and community members.
  • Contribute to high-level discussions about department operations and growth.
  • Committed to his or her personal growth as well as the growth of other employees and the company.

TECHNICAL QUALIFICATIONS

Master the use of the phone and a computer.
Strong knowledge of MS Word and Excel or similar word processing/spreadsheet software.
Experience with fast-paced, accurate data entry is a plus

GENERAL QUALIFICATIONS

Must come to work with the following: positive attitude, accountability, timely manner, respect, and trust.
Must have superior attention to detail AND accuracy.
Multi-task.
Work well with a team.
Meets deadlines.
Must find solutions when presented with a problem.
Must possess strong interpersonal and communication skills (written and verbal) that inspire our customers and company culture.
Collaborate with other departments within the company to provide outstanding customer service.
Communicate openly with team members and management about ideas, problems, needs, etc.
Be open to receiving & sending multiple compliments to your team weekly.
Willing to go the extra mile!


Qualified candidates must demonstrate their possession and practice of the following competencies:
  • Positive attitude
  • Time Management Skills
  • Reliable
  • Patience
  • Problem solving
  • Multi-tasking
  • Creativity
  • Adaptability
  • Resourcefulness
  • Efficiency
  • Honesty and Integrity
  • Openness to feedback and new ideas
  • Organization
  • Maintains professional appearance
  • Assertiveness
  • Following-through on commitments

Apply Now




Office Sign Company Fargo North Dakota