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    About Office Sign Company          

ABOUT OFFICE SIGN COMPANY

Office Sign Company is one of the premier e-commerce companies in Fargo, North Dakota, specializing in a variety of sign products and personalized goods. We pride ourselves on our service and quality craftsmanship, offering a product that we truly believe is unique and functional. We're nothing without our customers, and so we aim to provide our clients an unparalleled shopping experience. Additionally, we strive to keep American manufacturing alive by creating jobs, driving creativity and collaboration, and building strong and trusted relationships with our customers, vendors, and the local community of Fargo-Moorhead. It is our desire to make Office Sign Company one of the most sought-after employers in the area, and we take pride in the benefits and culture that we offer to our employees. The Fargo Moorhead West Fargo Chamber of Commerce recognized Office Sign Company as the 2015 Winner of the "Small Business of the Year" Award, and a 2016 Finalist for the "Young Professional's Best Place to Work" Award. We anticipate even more successes in the years to come, and would love to have you join the team!

BENEFITS

  • Medical Insurance - Company pays 50% of employee premium (excludes dependents) - Eligible on 1st of month after 60 days of employment
  • Dental Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Vision Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Choice Financial HSA account - Employee funded - Eligible on 1st of month after 60 days of employment (if taking medical through Office Sign Company)
  • Employees may also enroll in a variety of supplemental insurance plans through Aflac; i.e. longterm disability, hospitalization, life, etc. Employees are responsible for 100% of the premiums, although the premiums may be deducted on a pre-tax basis.
  • A generous PTO (Paid Time Off) program.
  • After 90 days, employees are eligible to enroll in a Simple IRA through Bell State Bank and Trust.
  • Office Sign Company will match up to 3% of an employee's contribution.
  • Great company culture, and being part of the Office Sign Company family!
         Benefits at Office Sign Company

APPLICATION INSTRUCTIONS

Along with your resume, please include a cover letter and a list of three professional references:


APPLY HERE!





CUSTOMER SUCCESS REPRESENTATIVE

We seek to hire a positive, energetic, and self-motivated customer success representative to talk with local and national customers about their signage needs! This position highlights being a part on the front line of our customer communication and is a primary catalyst for ensuring a positive interaction with each Office Sign Company customer.

POSITION TITLE

Customer Success Representative

TYPE

Full-time

SALARY / WAGES

  DOE









PRIMARY DUTIES

  • Be the face and voice of Office Sign Company, ensuring that each customer has the attention, support, and time they deserve
  • Answer the phone within 2 rings with the determination of making each customer interaction positive and memorable to foster a deeper connection to Office Sign Company
  • Answer and support all customer questions and product inquiries in a timely manner
  • Assist customers with placing orders over the phone, via online chat, or in-person
  • Capable of multitasking in a fast-paced environment
  • Have a strong attention to detail
  • Utilize your experience and knowledge to find custom solutions for our diverse customer needs
  • Turn customer complaints and feedback into a positive experience that allows us to continue to improve as a company
  • Consistently work towards common goals of our Service and Sales team
  • Develop and maintain in-depth knowledge of our products, services, and machine capabilities
  • Greet walk-in clients with exceptional service, friendliness, and a positive representation of Office Sign Company and its brands
  • Bridge the gap between the client and the company. Handle requests from both sides simultaneously
  • Provide clear and detailed communication, as well as regular updates to the team on special projects and accounts. Oversee these projects through all departments to completion and on time
  • Oversee these projects through all departments to completion and on time.
  • Follow up on client feedback and inquiries with timely, professional and courteous correspondence
  • Be creative. Use personal initiative and team support to utilize any creative outlet to inspire our customer base and communicate our unique culture and focus on customer satisfaction

SECONDARY DUTIES

  • Communicate effectively to our management team and co-workers to celebrate victories, share the cool projects you are working on, and provide feedback on areas of improvement
  • Cross-training in sublimation, vinyl, engraving and assembly departments in order to assist our production team during busy seasons and deepen product knowledge
  • Take Initiative to go above & beyond the job description for the betterment of the company
  • See challenges as an opportunity for a learning experience
  • Uphold a value of Service, putting others before themselves through interactions with co-workers, customers, and community members
  • Contribute to discussions about department operations and growth
  • Committed to his or her personal growth as well as the growth of other employees and the company
  • Keep a ledger of accounts you have worked with, as well as overall sales that you have helped facilitate
  • Represent the Office Sign Company brand, and all other brands positively in all interactions
  • Provide exceptional support for our downtown and production crew
  • Ask other departments for help at times, while observing when surrounding departments need help
  • Identify areas of need within the company by being extremely observational in your approach to Office Sign Company’s products, processes, and more
  • As a small business, we all wear many hats! Please note that there will be additional duties to be assigned by the CEO and a job description typically outlines the bare necessities of the role
  • HAVE A DAMN GOOD TIME!! Make our company better because of your employment here

PREFERRED QUALIFICATIONS

  • A background in communication via phone and in-person
  • Superior technical capabilities with phones, computer, and software
  • Strong knowledge of MS Word and Excel or similar word processing/spreadsheet software
  • Experience with fast-paced, accurate data entry is a plus
  • Detailed organizational skills to communicate effectively, ensure customer satisfaction, and team collaboration

GENERAL QUALIFICATIONS

  • Must have excellent adaptability and resourcefulness
  • Must demonstrate the following key attributes on a daily basis: creativity, confidence, positive attitude, accountability, respect, and trust
  • Must have superior attention to details AND accuracy
  • Must possess strong interpersonal and communication skills (written and verbal) that contribute positively to both our customers and company culture
  • Must be able to work effectively with other departments within the company to understand their requirements and factor this information into serving our customers within a fast environment
  • Must be able to communicate openly with team members and management about ideas, problems, needs and project deadlines


Apply Now



ACCOUNT MANAGER

We seek to hire a positive, energetic, and self-starter to independently manage customer accounts and to creatively grow the Office Sign Company brand through various marketing channels and strategies.

POSITION TITLE

Account Manager

TYPE

Full-time

SALARY / WAGES

  DOE









PRIMARY DUTIES

  • Develop and maintain in-depth knowledge of our products, services, and machine capabilities.
  • Independently support local and VIP clients, special projects, and other directives from management.
  • Greet walk-in clients with exceptional service, friendliness, and a positive representation of Office Sign Company and its brands.
  • Identify and suggest new sales opportunities for potential and existing clients.
  • Help strengthen relationships with existing clients and build connection points with potential clients.
  • Bridge the gap between the client and the company. Handle requests from both sides simultaneously.
  • Provide clear and detailed communication, as well as regular updates to the team on special projects and accounts. Oversee these projects through all departments to completion and on time.
  • Follow up on client feedback and inquiries with timely, professional, and courteous correspondence.
  • Develop a relationship with creative personnel, internally or freelance to build corporate branding and related projects.
  • Be creative. Use personal initiative and team support to utilize any creative outlet to inspire our customer base and communicate our unique culture and focus on customer satisfaction.

SECONDARY DUTIES

  • Be an active part of community outreach.
  • Keep a ledger of accounts you have worked with, as well as overall sales that have gone through you, as a negotiating piece for future reviews.
  • Look for new opportunities to assist local community relations efforts, including viable partnerships, sponsorships, etc.
  • Represent the Office Sign Company brand, and all other brands positively in the community.
  • Provide exceptional support for our downtown and production crew
  • Ask other departments for help at times, while observing when surrounding departments need help.
  • Establish solid relationships with vendors to lean upon them in times of need, and to stay proactive in ways that we can better utilize their services.
  • Identify areas of need within the company by being extremely observational in your approach to Office Sign Company’s products, processes, and more.
  • As a small business, we all wear many hats! Please note that there will be additional duties to be assigned by the CEO and a job description typically outlines the bare necessities of the role.
  • HAVE A DAMN GOOD TIME!! Make our company better because of your employment here.

PREFERRED QUALIFICATIONS

  • Two years or more of experience working in the sign industry or in a sales/customer facing related position
  • A strong ability to manage relationships and foster an expansive network
  • A driven and organized approach to manage multiple projects, effectively communicate to all parties, and complete these projects upon deadline.

GENERAL QUALIFICATIONS

  • Must have excellent adaptability and resourcefulness
  • Must demonstrate the following key attributes on a daily basis: creativity, confidence, positive attitude, accountability, respect, and trust
  • Must have superior attention to details AND accuracy
  • Must possess strong interpersonal and communication skills (written and verbal) that contribute positively to both our customers and company culture
  • Must be able to work effectively with other departments within the company to understand their requirements and factor this information into serving our customers within a fast environment
  • Must be able to communicate openly with team members and management about ideas, problems, needs and project deadlines


Apply Now




Office Sign Company Fargo North Dakota