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    About Office Sign Company          

ABOUT OFFICE SIGN COMPANY

Office Sign Company is one of the premier e-commerce companies in Fargo, North Dakota, specializing in a variety of sign products and personalized goods. We pride ourselves on our service and quality craftsmanship, offering a product that we truly believe is unique and functional. We're nothing without our customers, and so we aim to provide our clients an unparalleled shopping experience. Additionally, we strive to keep American manufacturing alive by creating jobs, driving creativity and collaboration, and building strong and trusted relationships with our customers, vendors, and the local community of Fargo-Moorhead. It is our desire to make Office Sign Company one of the most sought-after employers in the area, and we take pride in the benefits and culture that we offer to our employees. The Fargo Moorhead West Fargo Chamber of Commerce recognized Office Sign Company as the 2015 Winner of the "Small Business of the Year" Award, and a 2016 Finalist for the "Young Professional's Best Place to Work" Award. We anticipate even more successes in the years to come, and would love to have you join the team!
Check out this article written by the FMWF Chamber of Commerce on our company

BENEFITS

  • Medical Insurance - Company pays 50% of employee premium (excludes dependents) - Eligible on 1st of month after 60 days of employment
  • Dental Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Vision Insurance - Company pays 50% of premium (includes dependents) - Eligible on 1st of month after 60 days of employment
  • Short-term disability Insurance - Company pays 100% of employee premium - Eligible on 1st of month after 1 year of employment
  • Choice Financial HSA account - Employee funded - Eligible on 1st of month after 60 days of employment (if taking medical through Office Sign Company)
  • Employees may also enroll in a variety of supplemental insurance plans through Aflac; i.e. longterm disability, hospitalization, life, etc. Employees are responsible for 100% of the premiums, although the premiums may be deducted on a pre-tax basis.
  • A generous PTO (Paid Time Off) program.
  • After 90 days, employees are eligible to enroll in a Simple IRA through Bell State Bank and Trust.
  • Office Sign Company will match up to 3% of an employee's contribution.
  • Great company culture, and being part of the Office Sign Company family!
         Benefits at Office Sign Company

APPLICATION INSTRUCTIONS

Along with your resume, please include a cover letter and a list of three professional references:


APPLY HERE!





ADA SIGN SPECIALIST

If you enjoy working with state-of-the-art machinery in a fast-paced environment, we’re looking for you! Office Sign Company is seeking to hire the newest member of its Engraving Department to fabricate interior office signage (primarily ADA-compliant braille signs), maintain quality and safety standards, and lead the way in researching best practices and implementing new product lines. The perks for all your work? Joining an emerging online & local titan in the sign industry, engaging in an award-winning culture, and… we always have beer in the fridge, too.

POSITION TITLE

ADA Sign Specialist

TYPE

Full-time

SALARY / WAGES

  DOE









PRIMARY DUTIES

  • Operate rotary engraving machinery to produce fine quality engraved products and braille signage per client specifications. Product materials include plastic, metal, wood, and glass
  • Load and arrange all artwork for orders in Adobe Illustrator, Vision Pro, and Gravostyle software
  • Troubleshoot variances in materials and make machine adjustments accordingly
  • Perform thorough cleaning and quality checks of all engraved products before passing them on to quality control
  • Develop and maintain in-depth knowledge of our products and services
  • Operate efficiently to reach and maintain departmental production goals

SECONDARY DUTIES

  • Monitor and maintain inventory of sign materials and supplies
  • Perform routine cleaning and maintenance of production equipment
  • Provide backup support to other production departments
  • Contribute to high-level discussions about department operations and growth

TECHNICAL QUALIFICATIONS

  • Candidates who have previous experience with operating rotary engravers, CNC routers, and or lasers (Preferred)
  • Candidates who have previous experience fabricating signs (Preferred)
  • Candidates must have experience with maintaining shop equipment, as well as troubleshooting and diagnosing machine failure
  • Previous experience with vector-based software such as Adobe Illustrator or Corel Draw is preferred

GENERAL QUALIFICATIONS

  • At least two years of experience working in the sign industry or in a production/quality control environment is preferred
  • Must value service, culture, initiative, grit, and quality
  • Must demonstrate the following key attributes on a daily basis: positive attitude, accountability, respect, and trust
  • Must have superior attention to details AND precision
  • Must possess strong interpersonal and communication skills (written and verbal) that contribute positively to both our customers and company culture
  • Must be able to work effectively with other departments within the company to understand their requirements and factor this information into serving our customers
  • Must be able to communicate openly with team members and management about ideas, problems, needs, etc.
  • Must have the ability to manage multiple projects and complete these upon deadline
  • Must be able to lift up to 75 lbs, and stand for 4+ hours daily
  • Must be able to keep a clean, safe work area

QUALIFIED CANDIDATES MUST DEMONSTRATE POSSESSION AND PRACTICE OF THE FOLLOWING COMPETENCIES:

  • Problem solving
  • Communication
  • Adaptability
  • Calm under pressure
  • Resourcefulness
  • Efficiency
  • Honesty and Integrity
  • Openness to constructive criticism and ideas
  • Organization and multitasking
  • Assertiveness
  • Follow-through on commitments


Apply Now




INSTALL COORDINATOR

We’re looking for a self-starting, organized, and resourceful individual to help tackle our growing local installation projects! Office Sign Company is aiming to hire an individual who is passionate about doing quality work, getting in quality facetime with our local customers, and adhering to tight deadlines and safety standards while installing signage and print products across the F-M area and beyond. The benefits to your hard work include the satisfaction of seeing your work displayed proudly around town and joining an award-winning company culture with ample room for growth. Sound enticing? Apply today!

POSITION TITLE

Install Coordinator

TYPE

Full-time

SALARY / WAGES

  DOE









PRIMARY RESPONSIBILITIES

  • Coordinate surveys and installation times with our local account management team, customers, and production personnel, to ensure that install projects are being completed both effectively and with great efficiency.
  • Prepare signage products, tools, and materials required for installation; possess a firm understanding of the best methods for installation on a variety of different surface types (including glass, drywall, brick, concrete, and more).
  • Maintain all of the equipment and inventory used for installation such as trucks, tools and any other equipment necessary to get the job completed.
  • Assist with the fabrication of various sign projects.
  • Assist production in meeting its goal of 2-day turnaround on all standard products.
  • Become intimate with Office Sign Company’s products, services, culture, and staff. As a key component in our production department, it’s imperative for an eligible candidate to become immersed in our company’s processes.
  • Maintain a safe and clean work environment by educating and directing personnel on the use of equipment and resources, and by complying with established safety regulations.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing industry publications, and benchmarking state-of-the-art practices.
  • Oversee and coach employees to increase speed, efficiency, and effectiveness in running installation equipment when there is more than one person on the install.
  • Monitor levels of raw materials (including fabrication materials, fasteners, tools and more), and order new inventory to make sure that we are on schedule to get the job done without waiting on supplies.
  • Other duties, as assigned by Production Manager and Engraving Manager.

SECONDARY RESPONSIBILITIES

  • Familiarize yourself with other departments to gain knowledge and understanding of all our processes and procedures.
  • Develop and maintain in-depth knowledge of our products, services, machines, and install capabilities.
  • Identify issues in efficiency and suggest improvements.
  • Train new employees on how to safely use machinery and follow procedures.
  • Set daily/weekly/monthly objectives and communicate them to employees and management.
  • Educate yourself on industry trends, and suggest new products to develop using our current machinery.
  • Additional duties to be assigned by management.

TECHNICAL QUALIFICATIONS

  • (Preferred) Previous experience installing signage, vinyl lettering, or similar products.
  • (Preferred) Candidates who have previous experience fabricating signs.
  • Candidates must have experience with wide array of hand tools and power tools, including (but not limited to) measuring tapes, levels, cordless drills, screwdrivers, hammers, saws, and more.
  • Previous experience with vector-based software such as Adobe Illustrator,. Photoshop, or Corel Draw is preferred.

GENERAL QUALIFICATIONS

  • Must value service, culture, initiative, grit, and quality.
  • Must demonstrate the following key attributes on a daily basis: positive attitude, accountability, respect, and trust.
  • Must have superior attention to details AND precision.
  • Must have superior attention to details AND precision.
  • Must possess strong interpersonal and communication skills (written and verbal) that contribute positively to both our customers and company culture.
  • Must be able to work effectively with other departments within the company to understand their requirements and factor this information into serving our customers.
  • Must be able to communicate openly with team members and management about ideas, problems, needs, etc.
  • Must be able to lift up to 75 lbs, and stand for 4+ hours daily.
  • Must be able to keep a clean, safe work area.

QUALIFIED CANDIDATES MUST DEMONSTRATE POSSESSION AND PRACTICE OF THE FOLLOWING COMPETENCIES:

  • Problem solving
  • Communication
  • Adaptability
  • Calm under pressure
  • Resourcefulness
  • Efficiency
  • Honesty and Integrity
  • Openness to constructive criticism and ideas
  • Organization and multitasking
  • Assertiveness
  • Follow-through on commitments


Apply Now



CUSTOMER SUCCESS MANAGER

We seek to hire a positive, energetic, and self-motivated Customer Success Manager to talk about signs! This includes assisting customers via phone, chat, e-mail, face to face, and various other duties.

POSITION TITLE

Customer Success Manager

TYPE

Full-time

SALARY / WAGES

  DOE









PRIMARY RESPONSIBILITIES

  • Be the face and voice of Office Sign Company
  • Answer the phone within 2 rings with the determination of making this the customer’s best day ever
  • Answer and support all customer questions and product inquiries
  • Assist customers with placing orders
  • Capable of multi-tasking in a fast-paced environment
  • Constantly deliver value to our customers through every interaction
  • Maintain a sense of urgency to meet response time goals
  • Increase the chance our customer will be 100% satisfied in their use of our product by being proactive & having a strong attention to detail
  • Ensure all customers achieve their desired outcome through their interactions with the company
  • Learn about our products, and become knowledgeable on all of our products & manufacturing processes
  • Become your customer’s best friend by creating custom solutions
  • Turn customer complaints into a positive experience
  • Consistently work towards common goals of the Success team
  • Deliver results under pressure, work independently, and take ownership of assigned tasks
  • Bring an Innovative approach to help us be the best sign company in the world

SECONDARY RESPONSIBILITIES

  • Cross-training in sublimation, vinyl, engraving and assembly departments in order to assist our production team during busy seasons
  • Take Initiative to go above & beyond the job description for the betterment of the company
  • See challenges as an opportunity for a learning experience
  • Uphold a value of Service, putting others before themselves through interactions with co-workers, customers, and community members
  • Contribute to high-level discussions about department operations and growth
  • Committed to his or her personal growth as well as the growth of other employees and the company

GOALS

  • Each CSM send at minimum 5 handwritten letters per month to clients
  • One quarterly “wow” factor for a client per CSM
  • 3 or less reproduces due to CS error per individual, per quarter
  • Decreased Errors of 25% per quarter
  • Response times under 30 minutes
  • Monthly individual training for improved product knowledge
  • In line with Average Calls/Chats answered on a weekly basis
  • Improved Data Entry across all internal forms
  • Advancement through the Pin Program to move to Performance Compensation Plan
  • Maintaining a 9.8+ TrustPilot score
  • Uphold company values in day to day operations

TECHNICAL QUALIFICATIONS

  • Master the use of the phone and a computer
  • Strong knowledge of MS Word and Excel or similar word processing/spreadsheet software
  • Experience with fast-paced, accurate data entry is a plus

GENERAL QUALIFICATIONS

  • Must come to work with the following: positive attitude, accountability, timely manner, respect, and trust
  • Must have superior attention to detail AND accuracy
  • Must be able to Multi-task
  • Must Work well with a team
  • Must meet deadlines
  • Must find solutions when presented with a problem
  • Must possess strong interpersonal and communication skills (written and verbal) that inspire our customers and company culture
  • Must collaborate with other departments within the company to provide outstanding customer service
  • Must communicate openly with team members and management about ideas, problems, needs, etc.
  • Must be open to receiving & sending multiple compliments to your team weekly
  • Must be willing to go the extra mile!

QUALIFIED CANDIDATES MUST DEMONSTRATE POSSESSION AND PRACTICE OF THE FOLLOWING COMPETENCIES:

  • Positive attitude
  • Time Management Skills
  • Reliable
  • Patience
  • CARE
  • Problem solving
  • Multi-tasking
  • Creativity
  • Adaptability
  • Resourcefulness
  • Efficiency
  • Honesty and Integrity
  • Openness to feedback and new ideas
  • Organization
  • Maintains professional appearance
  • Assertiveness
  • Following-through on commitments


Apply Now





Office Sign Company Fargo North Dakota