Professional Interior Signs - Return Policy
We are capable of producing the most professional office signs and full color name plates for any business, professional environment or entryway. We pride ourselves on our sign products and your satisfaction is our main concern.
All sign products are carefully checked to be free of defects in material or workmanship at the time of shipment. We will issue a full refund or make our best effort to resolve any possible problems caused by error in production or defective signs. The buyer is responsible for notifying us within 30 days of order receipt if defective or damaged signs arrive.
Customers with defective signage must contact our service department right away at firstname.lastname@example.org, or call us at 701-526-3835. Orders shipped back to us without confirming the return to us may void any return or refund. Damage caused by accidents or improper use is the responsibility of the customer. Office Sign Company is not responsible for misuse of the products, or if the buyer is unable to use the sign products.
If you receive a custom sign product that is damaged or defective, Office Sign Company will reproduce it as originally ordered and ship it free of charge. Refunds and exchanges for custom products will not be granted. Stock products (those which do not require fabrication i.e. partition pins, cubicle fangs, etc.) can be returned within 30 days of the purchase date if they are unused/unattached, but they are subject to a 25% restocking fee. Please note we are not responsible for errors entered by the customer - Orders submitted with errors made by the customer do not apply for a credit or replacement.
We create every sign after your order is placed. Please contact us immediately if a change needs to be made to your order, as we typically ship orders out within 2-3 business days. Once an order is printed, changes can no longer be made. Please note that Office Sign Company is not responsible for quantity discrepancies entered by the customer. If we are unable to reach customers to correct quantity discrepancies within 30 days of their order date, we will proceed to produce and ship only the amount of signs that were actually purchased.
Canceled orders must be canceled prior to production & shipping. Once an order is produced or shipped, we are no longer able to offer a refund or exchange. Refused or undeliverable shipments will incur additional ground expense as UPS will charge Office Sign Company for return shipping the package back to us. See the FAQ section for more information about canceled orders and orders that are returned without any damage or errors on the part of Office Sign Company. The buyer is responsible for determining the appropriate content for a sign. At Office Sign Company, we make no warranty or representation of suitability of a sign for any specific application.
Contact Us Here
with any questions or concerns you have with our custom office door signs & office nameplates - or call us at 701.526.3835.
Without great customers, we would not have a great business. Thank you to all our customers - we sincerely appreciate your business and look forward to serving you now and in the future.
Product returns and general inquiries may be sent to:
Office Sign Company
325 Machinery Row Ave N
Fargo, ND 58102
OfficeSignCompany.com, serving the nation with architectural quality office signs, door signs, room signs, interior signs, sliding in/out signs and executive nameplates.